Delete your account and data
This page explains how to delete your Apex Roping – Roper or Apex Roping – Producer account and the personal data associated with it.
Apex Roping – Roper (consumer app)
In the app: Open Apex Roping – Roper, tap the menu (top-left), tap "Account", scroll to the bottom and tap "Delete my account". Type DELETE and tap "Delete my account" again. Your account is hidden right away and can no longer be found by other users. For 30 days you can sign in and choose "Restore my account" to get everything back. After 30 days your account is permanently deleted from our live systems.
By email: If you cannot access the app, email [email protected] from the email address on file with the subject line "Delete my account". We will verify your identity and complete the deletion within 30 days. Include your account phone number so we can locate the account.
Apex Roping – Producer (business app)
Apex Roping – Producer accounts are provisioned by IQ Systems for business owners who run roping events; there is no public sign-up and no in-app account creation. To close a Producer account and delete the business owner profile, email [email protected] from the email address on file with the subject line "Close Producer account". We will confirm your identity, complete any outstanding billing, and delete the account within 30 days.
What is deleted
When the 30 days are over: your sign-in, your contact details (email, phone number, birth date, city, state and ZIP code), your profile photo and profile details, the videos and photos you uploaded, your horses, Corral listings and partner posts, private messages, saved payment methods, practice logs, notification settings and device notification sign-ups. The text of comments you left is erased. A paid membership is not renewed and ends at the end of the period you paid for.
What we may retain, and for how long
Billing and tax records: invoices, receipts, and sales records are kept for seven (7) years to meet U.S. tax and accounting law. They identify the transaction, not an active account.
Fraud and abuse records: a closed report and the moderation actions taken (such as a video or listing taken down) are deleted two (2) years later; an open report is kept until it is closed. A block stays in place until the person who made it removes it.
Competition records at a Producer's events: if you competed at an event run on the Apex Roping Platform, the Producer owns the event records (entries, teams, times, placings, standings, payouts) and may continue to display those records after your account is deleted. Your name stays on those records, including your partners' team results. Your contact details are removed from Apex Roping – Roper. A Producer's own roster on its arena computer may keep the contact details it already had for you; those are the Producer's records.
Aggregated or de-identified data: statistics and benchmarks that no longer identify you are not affected by a deletion request.
Timing
In-app deletion hides your account immediately. You can restore it by signing in within 30 days; after 30 days it is permanently deleted. Email deletion requests follow the same 30 days, starting when we verify your identity. Billing records are kept for the 7-year window described above.
Contact
Apex Roping – Roper: IQ Systems, LLC. Email: [email protected].
Apex Roping – Producer: IQ Systems, LLC. Email: [email protected].