Privacy Policy
This Privacy Policy explains how IQ Systems, LLC ("IQ Systems," "we," "us") collects, uses, shares, and protects information when you use the Apex Roping platform, the Apex Roping – Roper mobile application, and related services (the "Platform"). By using the Platform, you agree to this Policy.
1. Information We Collect
Account information: name, contact details, roper numbers or classifications, and login credentials.
Event and entry data: entries, teams, times, penalties, results, standings, and payouts.
Video and images: run footage, automatically generated clips, and photos captured during events.
Performance and hardware data: timing data and data recorded by arena equipment.
Payment information: processed by our third-party payment providers; we do not store full card numbers.
Device and usage data: app and site interactions (such as the screens you open and the features you use, linked to your account while you are signed in), device identifiers, crash and performance data, and log data.
Sign-in and security records: each time you sign in, or try to sign in, to the Platform, including on an arena computer: the date and time, whether it worked, the app or website used, your device and browser type, your internet (IP) address, and the approximate location that address points to (city, state or region, and country).
Approximate location: the approximate location of your internet address, and, in the Apex Roping – Roper app, an area you choose or allow so we can show events and listings near you. We do not collect your precise location.
Content you post: messages, comments, likes, posts, and listings you share with other users.
Communications: messages and support requests you send us.
Demo and evaluation copies: if you use a demo copy of the Apex Roping software, it tells us when it is downloaded, each time it is opened, and how long it is used, along with its version, the type of computer, and the internet address and approximate location it connects from. It does not send us what you enter into it.
We do not ask for or store Social Security numbers.
2. How We Use Information
We use information to operate the Platform; process entries, results, and payments; generate clips, statistics, and history; provide support; maintain safety and integrity; communicate with you; comply with law; and improve and develop our services, including creating aggregated and de-identified data.
We use sign-in and security records to keep accounts secure, to detect and look into unauthorized access and misuse, and to answer questions about the activity on an account, including questions from the Producer whose staff account it is.
3. How We Share Information
With Producers and Ropers: results, times, and event records are shared as part of normal event operation. When you enter a Producer's roping, that Producer receives your name, email, phone number and handicap ID to run its events.
With service providers: vendors that host, process payments, or support the Platform, under confidentiality obligations, including Stripe (payments), Amazon Web Services (sign-in, storage and email), Cloudflare (website protection, video and storage), Fly.io (servers), Google Firebase (phone sign-in and notifications), Apple (notifications), and Anthropic (the built-in help assistant).
App testing: If you ask to test our phone apps early, we share your name and email with Apple or Google only to invite you as a tester.
For legal reasons: to comply with law, enforce our terms, or protect rights and safety.
In a business transfer: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred to the successor entity.
Aggregated or de-identified data: we may share, license, or sell aggregated or de-identified data that does not reasonably identify you.
We do not sell personal information that identifies you, other than as part of the business transfers described above.
4. Aggregated and De-Identified Data
We create statistics, benchmarks, and datasets from Platform activity in a form that does not reasonably identify individuals. We own this aggregated and de-identified data and may use and commercialize it, including after your account is closed.
5. Children's Privacy
Apex Roping – Roper accounts are for people 13 and older. The Apex Roping – Roper app and website are not directed to children under 13, and you must be at least 13 years old to create an Apex Roping – Roper account. For any Roper aged 13 to 17, a parent or legal guardian must be involved and consent to the collection and use of the minor's information.
If an Apex Roping – Roper account belongs to a child under 13: when a birth date on an Apex Roping – Roper account shows the account holder is under 13, we lock the account and, 30 days later, close it and delete its Apex Roping – Roper app data, unless the birth date is corrected to show the account holder is 13 or older. That includes messages, videos, the profile photo, comments and likes, posts and listings, saved payment cards, and device notification tokens. The child can no longer sign in to that account.
Arena results are kept: children under 13 may still compete at roping events run on Apex Roping. The records the event organizer (the "Producer", the business that runs the roping) keeps for its events are not deleted: the roper's name and the roper details the Producer uses to run its events (such as birth date, phone number, and handicap or membership number), and the roper's entries, teams, times, placings, prize money, and payments. These records belong to the Producer's event business and are kept as described in Section 7.
Joining at 13: when the roper turns 13 and signs up for Apex Roping, their earlier arena results are linked to the new account, so nothing from their events is lost.
A parent or guardian may ask us to close a child's account or delete the child's information at any time, or ask what we hold, by contacting us using the details below.
6. Your Choices and Rights
You may access and update your account information, opt out of marketing messages, download a copy of your data (Account › Download my data — your profile, entries, runs, stats, winnings, payments, memberships, videos list, sign-in history and the agreements you accepted), and delete your account and personal information at any time from the Account page in the Apex Roping – Roper app or at roper.apexroping.com, or by contacting us. Depending on where you live, you may have additional rights to access, correct, delete, or restrict use of your information, and to appeal our decisions. To exercise these rights, contact us using the details below. Some information may be retained where required for legal, security, or legitimate business reasons, and previously created aggregated and de-identified data is not affected by a deletion request.
7. Data Retention
We keep personal information for as long as needed to provide the Platform and for legitimate business and legal purposes, then delete or de-identify it. In particular:
Sign-in and security records, and demo-copy records: kept for one (1) year, then deleted.
Account deletion: when you delete your account, it is hidden right away and can no longer be found by other users. For 30 days you can sign in and restore it. After 30 days it is permanently deleted: your sign-in, contact details (email, phone number, birth date, city, state and ZIP code), profile, uploaded content, messages, saved payment methods, and notification settings are removed. A deletion request by email follows the same 30 days, starting when we confirm your identity.
Video clips: run clips recorded at events and videos you upload (including practice, Corral and horse videos) are deleted one (1) year after they were added. A clip that was shared with a public link, or that is featured in the Corral, is kept until it is deleted by the person who uploaded it, the event's Producer, or us. Full-length live-stream replays follow their own rule: a replay someone bought is kept, and one nobody bought is removed 30 days after the stream ended.
Billing and tax records: kept for seven (7) years to meet tax and accounting law.
Fraud and abuse records: a closed report and the moderation actions taken (such as a video or listing taken down) are deleted two (2) years later; an open report is kept until it is closed. A block stays in place until the person who made it removes it.
Global Handicaps screenshots: a screenshot you upload to link your arena records is seen only by IQ Systems staff and is deleted when the claim is decided, or 90 days after upload.
Signed agreements: the record that you accepted an agreement (when, which version, and from what device) is kept for the life of your account and for seven (7) years after it is closed.
Event records: entries, times, standings, and payouts from a Producer's events belong to that Producer and may be kept and shown after your account is deleted. Your name stays on those results, including your partners' team results.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Video and Likeness
Competition footage and images captured at events may show participants and spectators. We use this footage to operate and promote the Platform, as described in our Terms of Service. If you have concerns about specific footage, contact us using the details below.
Anyone who can watch a video on the Platform may share it with a public link or as a copy marked with roper.apexroping.com branding, and anyone with that link can watch it. Rerun clips cannot be shared publicly. The person who uploaded a video can delete it at any time. Video clips are kept for up to one (1) year unless shared publicly or featured in the Corral (see Data Retention).
10. Third-Party Services and App Stores
The Platform integrates third-party services, including payment processors and app stores such as Apple. Their handling of your information is governed by their own privacy policies.
11. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new effective date and, for material changes, provide additional notice.
12. Contact
IQ Systems, LLC. Email: [email protected].